Terms & Shipping
SHIPPING POLICY
Last updated: September 2026
Australian Shipping
Frontline Collective currently ships within Australia only.
We charge a flat shipping rate of $15 AUD Australia-wide.
Orders are shipped using Australia Post.
Dispatch Schedule
Frontline Collective currently processes and dispatches orders once per week.
Please take this weekly dispatch schedule into consideration when placing your order.
Once your order has been dispatched, Australia Post delivery timeframes will apply. Delivery times are estimates and may vary depending on destination, public holidays, weather, postal delays and other circumstances outside our reasonable control.
Tracking details will be provided where available.
Delivery Details
Customers are responsible for ensuring that their shipping address is accurate when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
If your order appears lost or significantly delayed, contact us and we will assist in investigating the delivery with Australia Post.
International Shipping
Unfortunately, Frontline Collective does not currently ship internationally.
REFUNDS & RETURNS POLICY
Last updated: September 2026
We want you to be happy with the quality of your Frontline Collective products.
Change of Mind
Please choose your products carefully and refer to any available sizing information and product descriptions before ordering.
We do not generally offer refunds or exchanges where you:
- change your mind
- order the wrong size
- choose the wrong colour or style
- find the product cheaper elsewhere
- decide you no longer want the product
This does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us as soon as reasonably possible at info@frontlinecollective.com.au.
Please include your order details, a description of the issue and, where appropriate, photographs showing the problem.
We may request proof of purchase and may need to assess the product before providing a remedy.
Depending on the circumstances and the requirements of the Australian Consumer Law, the remedy may include a repair, replacement or refund.
If a product is confirmed to have a fault covered by the Australian Consumer Law, Frontline Collective will reimburse reasonable return postage costs where required.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
TERMS OF SERVICE
Last updated: September 2026
These Terms of Service apply when you access the Frontline Collective website or purchase products from us.
By using our website or placing an order, you agree to these Terms.
1. Products
We make reasonable efforts to ensure product descriptions, photographs, sizing information and other information on our website are accurate.
Colours and appearance may vary slightly depending on your device, screen settings or manufacturing variations.
All products are subject to availability.
2. Prices and Payment
All prices are displayed in Australian dollars (AUD).
Any applicable shipping charges will be shown during checkout.
Payment must be successfully completed before an order is processed.
We reserve the right to correct genuine pricing, product description or website errors. If an error affects an order you have already placed, we will contact you and, where appropriate, provide the option of cancelling the affected order for a full refund.
3. Orders
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- payment cannot be processed
- incorrect pricing or product information has been displayed
- we reasonably suspect fraud or misuse of our website
If we cancel an order after payment has been received, the amount paid for the cancelled item or order will be refunded.
4. Shipping
Orders are dispatched once per week via Australia Post.
A flat shipping fee of $15 AUD applies to Australian orders.
We currently do not ship internationally.
Our Shipping Policy forms part of these Terms.
5. Returns and Consumer Guarantees
Returns, refunds, repairs and replacements are handled in accordance with our Refunds & Returns Policy and the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
6. Intellectual Property
Unless otherwise stated, the Frontline Collective name, logos, branding, website content, graphics, photographs and original materials are owned by or licensed to Frontline Collective.
They may not be reproduced, copied, modified, distributed or commercially used without prior written permission.
7. Website Use
You must not use our website:
- for unlawful or fraudulent purposes
- to interfere with the operation or security of the website
- to introduce malicious software
- to attempt unauthorised access to our systems or information
- to infringe the rights of Frontline Collective or another person
8. Liability
To the maximum extent permitted by law, Frontline Collective is not liable for losses arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including rights and remedies available under the Australian Consumer Law.
9. Third-Party Services
Our website may use or link to third-party services including payment providers, social media platforms, delivery providers and other websites.
Those services may operate under their own terms and privacy policies.
10. Changes to These Terms
We may update these Terms or our website policies from time to time.
The current version will be published on our website with the date it was last updated.
11. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.
12. Contact Us
For questions about an order, return, privacy matter or these Terms, please contact:
Frontline Collective
Email: info@frontlinecollective.com.au
